Terms of Service

1. About BreezeLeave and the Service Provider

BreezeLeave ("the Service", "the Platform") is a cloud-based leave and absence management software-as-a-service (SaaS) application owned and operated by Local Development d.o.o., a company registered at the Commercial Court in Zagreb, Croatia, with its registered office at Haulikova ulica 1, 10000 Zagreb, OIB 09338516846, MBS 05576407 (hereinafter referred to as "we", "us", or "our").

"You" and "your" refer to the individual or organization using the Service. "Customer" refers to the company or legal entity that has created an account on the Platform. "User" refers to any individual who accesses the Service under a Customer's account.

2. Eligibility and Account Registration

To use BreezeLeave, you must be at least 18 years of age or the age of legal majority in your jurisdiction. If you are registering on behalf of a company, you represent and warrant that you have the legal authority to bind that organization to these Terms. You must provide accurate, complete, and current information during registration and are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion if we reasonably believe that these Terms have been violated or the Service is being misused.

3. Description of the Service

BreezeLeave provides companies with tools to manage employee leave, including vacation and absence request submission, approval workflows, leave balance calculation and carry-over management, team calendars and availability dashboards, automated notifications via email, Slack, and Microsoft Teams, public holiday calendar management by country, and reporting and audit trail capabilities.

We continuously develop and improve the Platform and may add, modify, or discontinue features at any time. If a material feature you rely on is being removed, we will provide at least 30 days' notice before discontinuation.

4. Subscription Plans and Pricing

4.1 Free Plan (Starter)

The Starter plan is available free of charge, subject to the limitations described on our Pricing page. We reserve the right to modify the Starter plan's feature set or impose usage limits at any time with reasonable notice.

4.2 Paid Plans

Paid subscriptions are billed monthly or annually, as selected by the Customer at the time of purchase. All prices are listed in USD and are exclusive of any applicable taxes unless otherwise stated. Payment is processed at the beginning of each billing cycle. Customers may upgrade their plan at any time, with the upgrade taking effect immediately and a prorated charge applied for the remainder of the billing period. Customers may downgrade their plan at any time, with the downgrade taking effect at the end of the current billing period.

4.3 Price Changes

We may adjust pricing from time to time. Any price increase will be communicated to the Customer's account administrator at least 30 days before the next billing cycle. Existing subscriptions will be honored at the current price until the end of the then-current billing period. Continued use after a price change constitutes acceptance of the new pricing.

5. Cancellation, Refunds, and Returns

5.1 Right of Withdrawal (EU Consumers)

If you are a consumer within the European Union, you have the right to withdraw from your purchase within 14 days of subscribing, without giving any reason, in accordance with Directive 2011/83/EU and the Croatian Consumer Protection Act (Zakon o zaštiti potrošača). To exercise this right, you must inform us of your decision by a clear written statement sent to info@ldweb.co. Upon valid withdrawal, we will reimburse all payments received from you without undue delay and no later than 14 days from the day we were informed of your decision, using the same payment method used for the original purchase.

If you have expressly requested that the Service begin during the withdrawal period and have acknowledged that you will lose the right of withdrawal once the Service has been fully performed, the right of withdrawal may be limited proportionally to the service already provided.

5.2 Cancellation of Paid Subscriptions

You may cancel your subscription at any time from your account settings or by contacting us at info@ldweb.co. Upon cancellation, you retain access to paid features until the end of the current billing period. No partial refunds are issued for unused time within a billing period, except where required by applicable consumer protection laws. After the billing period ends, your account will revert to the free Starter plan.

5.3 Refund Policy

Since BreezeLeave is a digital service, there are no physical products to return. Refund eligibility is determined as follows: within 14 days of initial purchase, a full refund is available under the EU right of withdrawal described in Section 5.1. In the event of a continuous service outage exceeding 72 hours, affected Customers are entitled to a pro-rata credit for the downtime period. If you are charged in error (for example, a duplicate charge or incorrect amount), we will issue a full refund of the erroneous charge within 14 business days upon notification. Customers on annual plans may request a prorated refund for remaining full months if canceling after the 14-day withdrawal period, at our discretion.

5.4 How to Request a Refund

To request a refund, send an email to info@ldweb.co with your company name, the email associated with your account, and the reason for your request. We will respond within 5 business days.

6. Acceptable Use

You agree to use BreezeLeave only for its intended purpose of managing employee leave and related workflows. You shall not access or attempt to access data belonging to other companies or users, use the Service to store, transmit, or distribute malicious software, spam, or illegal content, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, use automated scripts, bots, or crawlers to access the Service without our written permission, circumvent, disable, or interfere with security features of the Service, resell, sublicense, or redistribute access to the Service without our prior written consent, or use the Service in any way that violates applicable local, national, or international laws.

Violation of this section may result in immediate suspension or termination of your account without notice or refund.

7. Data Ownership and Intellectual Property

You, the Customer, retain full ownership of all data you enter into BreezeLeave. We do not claim any ownership rights over your content and process your data solely to provide the Service, as described in our Privacy Policy.

The Service itself, including its design, source code, trademarks, logos, and documentation, is the intellectual property of Local Development d.o.o. and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right, title, or interest in our intellectual property except the limited right to use the Service as described herein.

If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable license to use, modify, and incorporate such feedback into the Service without any obligation to you.

8. Data Processing and Privacy

Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, store, and protect personal data. When the Customer acts as a data controller under the GDPR and we process personal data on the Customer's behalf, we act as a data processor. The Customer is responsible for ensuring that it has a lawful basis for processing employee data through the Service.

9. Third-Party Integrations

BreezeLeave integrates with third-party services including Slack, Microsoft Teams, and email providers via SMTP and SendGrid. These integrations are optional and provided for your convenience. Third-party services are governed by their own terms of service and privacy policies, and we are not responsible for their availability, accuracy, or security. You are responsible for configuring integrations and ensuring appropriate permissions within those platforms. We may add or remove integration support at any time.

10. Service Availability and Support

We strive to maintain a high level of availability but do not guarantee 100% uptime. Scheduled maintenance windows will be communicated to account administrators in advance whenever possible. We are not liable for interruptions caused by circumstances beyond our reasonable control, including internet outages, natural disasters, or third-party infrastructure failures.

Support is provided via email at info@ldweb.co. Response times depend on your subscription plan. We make commercially reasonable efforts to respond to all inquiries within 2 business days.

11. Self-Hosted Deployments

Enterprise customers may deploy BreezeLeave on their own infrastructure under a separate licensing agreement. For self-hosted deployments, the Customer is solely responsible for server infrastructure, uptime, backups, and security. We provide the software and documentation but do not manage or monitor self-hosted instances. Support for self-hosted deployments is available under the terms of the applicable Enterprise agreement, and self-hosted licenses are non-transferable without our prior written consent.

12. Account Termination and Data Deletion

You may delete your account at any time by contacting your company administrator or emailing us at info@ldweb.co. Upon account deletion, all associated data will be permanently removed within 30 days. We may retain anonymized, aggregated data for statistical purposes. We reserve the right to terminate accounts that have been inactive for more than 12 consecutive months after providing 30 days' notice, and we may immediately terminate or suspend accounts engaged in prohibited activities as described in Section 6.

13. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected.

Nothing in these Terms excludes or limits warranties that cannot be excluded or limited under applicable law, including consumer protection laws of the Republic of Croatia and the European Union.

14. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, regardless of the cause of action or the theory of liability. Our total aggregate liability for all claims arising out of or related to these Terms or the Service shall not exceed the total fees actually paid by you to us in the 12 months preceding the event giving rise to the claim. For users on the free Starter plan, our total aggregate liability shall not exceed EUR 100.

These limitations shall not apply to liability arising from our gross negligence, willful misconduct, or any liability that cannot be excluded under mandatory applicable law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Local Development d.o.o., its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, your violation of any rights of a third party, or any data you submit to the Service.

16. Modifications to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and notify account administrators via email at least 14 days before the changes take effect, providing a summary of the key changes. Your continued use of the Service after the effective date of modified Terms constitutes your acceptance of the changes. If you do not agree with the modified Terms, you must stop using the Service and may cancel your subscription in accordance with Section 5.

17. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Croatia, without regard to its conflict of law provisions. Where applicable, mandatory provisions of EU consumer protection law shall also apply.

In the event of a dispute, the parties agree to first attempt to resolve the matter amicably through direct communication. If the dispute cannot be resolved within 30 days, it shall be submitted to the exclusive jurisdiction of the competent courts in Zagreb, Croatia.

In accordance with Regulation (EU) No 524/2013, EU consumers may submit complaints through the European Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr. Our email for ODR correspondence is info@ldweb.co.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

19. Entire Agreement

These Terms, together with the Privacy Policy and any applicable order forms or Enterprise agreements, constitute the entire agreement between you and Local Development d.o.o. regarding the use of the Service and supersede all prior agreements, understandings, and communications, whether written or oral, relating to the subject matter hereof.

20. Contact

If you have any questions, concerns, or requests regarding these Terms of Service, you may contact us by email at info@ldweb.co. Our registered office is at Haulikova ulica 1, 10000 Zagreb, Croatia.